Ethan Graham

Parts Counter Sales Representative

Ethan Graham

Parts Counter Sales Representative

How I help our customers win

It’s about being available and going the extra mile, like delivering parts after hours so our customer is not waiting until the next day or over the weekend.

It’s also about providing answers, finding the part at the right price, and delivering it in a timely fashion.

What I like most about what I do.

I like being involved in the entire process of getting our customers what they need to get back on the road.

It’s important that our customers know when they can expect their parts to arrive. That information alone can help relieve some of their stress.

How I got into this role.

I started with Utility as a parts driver, where I began building relationships with many of our customers, and it was great training for my new role as a parts counter representative.

What I do in my spare time.

I enjoy drag racing my car and going to sporting events, and spending time with my wife and our 6 year old boxer is my life.

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What Others Are Saying

4.9
👍🏻👍🏻👍🏻👍🏻хороший сервис, очень милые люди ! Даже подарок получил! Рекомендую!
Alex B.
Alex B.
14:37 08 Aug 22
I’m very impressed with the professionalism and customer serviceKiersten from parts department she went above and beyond to help me and find what I need
Zen F.
Zen F.
14:39 07 Aug 22
Just bought my second Trailer from them..They make you feel like family..Everyone is super nice ..Everyone is willing to jump and help you out..Friendly faces with Genuine smiles..Am not sure I would bother shopping anywhere else..Great selection of trailers..smooth transition from sales guys ,Finance and credit crew all the way to the parts crew.. The yard jockey too took time to say hey and was ready to assist..Great work environment they have.
Ro Kim (Robby R.
Ro Kim (Robby R.
01:27 06 Aug 22
Always have great customer service and go above and beyond!
Cari M.
Cari M.
00:44 05 Aug 22
I’m a truck driver and I had to make a pickup at this place. Never have I ever had a brutal day loading in the sun and my end experience was “I cannot wait to come back to this place!” Sean was awesome! From the very beginning he showed me nothing but hospitality. I mean the guy offered me at least 4 different beverages and fed me lunch! Weather your a truck driver or someone who’s just shopping, your bound to have a great experience at this place!
Vincent H.
Vincent H.
18:57 04 Aug 22
Very friendly and helpful staff there.
Larry G.
Larry G.
10:56 02 Aug 22
Matt Flowers picks up on 2nd ring.
Francis H.
Francis H.
14:41 01 Aug 22
Awesome service and fast delivery! Would recommend!
Tie zhu W.
Tie zhu W.
01:35 29 Jul 22
I just purchased a trailer from Utility and had a great experience. The facility seems very well-run and every staff member I dealt with was friendly and helpful. Tim was the salesman I was dealing with and I let him know that I will definitely be coming back there if/when I need more equipment.
Tony M.
Tony M.
23:02 27 Jul 22
Outstanding customer service. Went to look at a few trailers and walked out owning one
Kodey S.
Kodey S.
18:35 25 Jul 22
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