Tyler Rivera Parts Counter Sales Specialist

My Customers Know they Matter

How I Help My Customers Win

I want to know how their day is going. And if they’re having a bad day, try to take away some of the stress they might be feeling by helping them solve a problem they are dealing with.

The truck driving business can be fast-paced, and I learned that getting our customers exactly what they need to fix their trailer quickly is important to them. When I do that for my customers, I earn their trust, and I know they’ll contact me again when they have a need.

What I Like Most About What I Do

I was a customer of the Utility parts department for eight years, and as a customer, you get to know the people and the company and develop relationships.

I’ve always had great experiences as a customer, and now as a team member, I know it’s real, and it’s company-wide. The atmosphere at Utility and the people are great.

How I Got Into This Role

I was in the construction industry for ten years. The long days of pouring concrete rarely allowed me time with my two little girls. I was missing out on a lot and knew I needed to find something new.

So, I moved into parts sales with a local truck shop, and over eight years I grew to know and love the people at Utility Keystone and decided to join the UKTS parts team.

My Spare Time

I enjoy hiking, fishing, hunting, and camping.

Every year we do a father-daughter backpacking campout with a friend for an extended weekend – hiking, fishing, hunting. It’s a special time.

I’m Tyler Rivera, and I look forward to helping you with your next trailer repair project.

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See what our customers are saying:

The sales team goes out of their way to meet your trailer requirements. All the folks there are very knowledgeable about the equipment available and the service department is first class. If you need a trailer, call Utility Keystone!
Gregg P.
Gregg P.
22:07 08 Jun 23
Well professional, friendly, excellent business attitude with the customer,excellent customer care and great equipment!
Tejendra C.
Tejendra C.
17:32 07 Jun 23
I've purchased trailers from Dan and Utility Keystone several consecutive years now, and it's always a painless process. Dan and the rest of the team are always friendly, and keep the process of buying equipment easy. I've looked other places, but the prices and customer service keep me coming back.
Jon G.
Jon G.
13:44 07 Jun 23
We had an emergency and needed a trailer as soon as possible. Sean Rozick helped us out! He was amazing with his knowledge and service capabilities! We drove 7 hours to pick up the trailer and would do so again, if needed, in the very near future.
Donna G.
Donna G.
12:58 07 Jun 23
tyler is a such great man he is very helpful
Haseeb E.
Haseeb E.
18:45 06 Jun 23
I would like to express my utmost satisfaction with the exceptional service provided by Sean Rozick. His professionalism, product knowledge, and outstanding customer service were exemplary, making the purchasing experience pleasant and enjoyable. I highly recommend Sean for his remarkable dedication to excellence.
Emily P.
Emily P.
17:56 01 Jun 23
Very professional space well organized, quick service and they don't cheap out on their mints!!!
redwolf gaming and M.
redwolf gaming and M.
18:55 28 May 23
This is my fourth trailer that I bought. Thank you to the whole team, but special thanks to Dan Upschulte and Adam. I used to live in New Jersey for twenty years. I moved in the beginning of 2022 to South Carolina And I moved my company as well, and the reason why I decided to drive six hundred + miles to get my fourth trailer here is for the greatness and quality, people that work here. Also thanks to Karen in reception for her great energy and the water.GM TRUCKING COMPANY LLCSumter SC 29150In God we trust 🙏🏻
Gilbert G.
Gilbert G.
14:22 28 May 23
Everything as advertised, even fixed a hub I broke when inspecting the trailer before purchase. Would definitely but from them again. Five stars. *****
Richard B.
Richard B.
15:32 25 May 23
John is a very professional and wonderful person. I didn’t have too much knowledge when I went in looking for a trailer. As we were searching for one I noticed he was trying to accommodate me to the trailer that was in best condition for me. I had recently bought a truck to build my own Business and i couldn’t start it without a trailer. Also he gave me a few hints on how to keep the trailer in perfect condition. I came out of there with full knowledge of everything. If I had any questions about the loan or anything he will answer them right away. He’s the Best! I will be purchasing more trailers in the future 👍🏻
henry R.
henry R.
13:21 19 May 23
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